![]() Hello again! So I just got off of the phone with Adobe. I hope any of this helps and makes sense to point you in the right direction. I would say to test Adobe Acrobat in compatibility mode (for an older version of Windows, like Windows 8, for example).Īdditionally, any changes that have worked for you before using Admin rights must be done with the Windows built-in Administrator account globally not with the current user account with Administrator rights. In which case, it won't hurt to review if the WOW64 subsystem is working properly. What used to work before is now deprecated or completely removed with these new system updates (this is true for those of you that upgraded from Microsoft Windows 10 to 11 version on the same machine). Unattended Windows updates are now enforcing upgrades to 64-bit only apps, plug-ins, drivers, and programs. With that said, you must also look into Microsoft's initiative to move Microsoft Windows to a 64-bit only world (like Apple did with macOS). What is key here, is to not install Adobe Acrobat Pro using the Creative Cloud desktop app. Which is why you'll notice a repetition of these background processes names listed in the Task Manager. It makes sense to me to see this conflict arise since a handful of Creative Cloud background processes share the same libraries and folder paths as Adobe Acrobat (64-bit). The CC desktop app seems to be faulty when deploying 64-bit modules and dynamic link libraries(.dll). If you notice the CC Desktop app will install 64-bit programs only, and more specifically they all install to C:\Program Files.Ĭonversely, if you choose to manually install the 32-bit version of Acrobat separately from the CC app, it will install to C:\Program Files(x86). Since you are content creators, I assume that you must be signed in consistently to the Creative Cloud but I don't use it at all. I normally don't encounter these issues if the 32-bit version of Acrobat is manually installed not using the CC Desktop app on 64-bit version of Microsoft Windows 10. WHAT DO I NEED TO DO TO GET THIS RESOLVED? Thank You. SERIOUSLY? This is killing my business right now and getting me behind on work. ![]() PLEASE HELP ME WITH THIS? It's not corrupt pdf files, or a virus, or a bad install, or a file association issue, or any of the other junk answers I keep seeing online that keep being marked 'Correct Answer' but clearly still not solved. ![]() People have reported this issue on here since 2017 so WHY IS THIS STILL NOT FIXED ADOBE? I've lost 3 days of work to this and as a designer, I NEED to be able to access my pdfs without all of this hassle and it freezing my computer. But CC doesn't even show which version it is or give any info. I have a new computer and it always ran fine until recently - assuming after an update. I've tried every single thing I can find online and this is simply a corrupt version. Won't even open when prompted through Creative Cloud dashboard. When I close it, I have to do it all over again but then sometimes still won't open. When I try to open the program, I have to Run as Administrator to get it to open but then it asks to remove it from it's security sanbox thing and then it opens and works. ![]() The latest 'Acrobat' software in Creative Cloud is absolute junk and it's the only software that doesn't offer an older version - like one that works? I've uninstalled 5 times now, did a completely clean and fresh installation and it STILL won't work! Any PDF I select from Windows 10 File Explorer now, will no longer preview and then freezes file explorer and you have to do a shutdown. I commented in another Adobe Forum yesterday and haven't received one single bit of help and probably won't.
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